How to Log a Support Ticket and How to Find the Required Information?

We provide multiple ways to log a ticket for effective online and offline use, giving you full flexibility to generate a support ticket at any given place and time. During our office hours the best method to contact us would be by using our email or calling our support number, to receive immediate response. Alternatively, during our out of office hours, using the QR Code or following our website link is highly recommended, this notifies our support desk as soon as they are back in the office. 

There are four different ways to log a ticket:

1. Website – Visit the Landall website at https://landall.co.uk/ and select ‘contact support’ along the menu tab. This will open a pop up, allowing you to fill in all your information. When finished, simply press ‘submit’ and a ticket will be logged onto our system, which we will use to contact you back.
   
2. QR Code – If you had purchased a device with us, you could scan the QR code sticker placed at the front of your device, using your phone. The QR code will direct you to Landall’s Help Centre page (URL: https://landall.co.uk/help-centre/). Select the appropriate option, fill in the information requested and we will get in touch.
   
3. Email – You can email Landall at helpdesk@landall.co.uk, include all the information needed (see above) and a member of the technical team will reply.
   
4. Phone Call – Can also call us on +44 (0) 330 0432 408 (8:30am – 5:30pm Monday to Friday) and a member of the team will be happy to help.
   

The information you will need to provide is:

1. Your Name
   
2. Company Name
   
3. Your Email and Contact Number
4. Serial Number of Device (found on sticker at the front of the device)
   
5. A Short Summary of Issue